Privacy Policy

1. Introduction

Pinrobe, a partnership firm formed under the laws of India (“Pinrobe”, “we”, “us”, or “our”), values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you access our website, place an order, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Email address
  • Mobile phone number
  • Billing and shipping address
  • Order and transaction details
  • Communication or support requests

We may also automatically collect certain technical information when you use our website, including:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and similar tracking technologies

Please note that Pinrobe does not collect, store, or process sensitive payment credentials such as card numbers, CVV, UPI PIN, or net-banking passwords.

3. How We Use Your Information

We may use the information collected for the following purposes:

  • To process and fulfill your orders
  • To provide customer support and resolve complaints
  • To improve our website, products, and services
  • To personalize your shopping experience
  • To send order confirmations, shipping updates, and service notifications
  • To detect fraud, suspicious activity, or payment abuse
  • To comply with legal or regulatory obligations

With your consent, we may also send promotional emails, SMS, or marketing communications regarding new launches, offers, and updates. You may opt out of such communications at any time.

4. Secure Online Payments

All online payments are processed securely through trusted third-party payment service providers, including Razorpay.

These payment providers use industry-standard security measures and encryption protocols to protect payment transactions.

Pinrobe does not store your card details, CVV, UPI PIN, or net-banking credentials on its servers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies help us:

  • Remember items in your shopping cart
  • Save user preferences
  • Analyze website traffic and performance
  • Improve navigation and usability

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

While we take commercially reasonable steps to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

7. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share necessary information with trusted third parties strictly for business operations, including:

  • Payment service providers
  • Logistics and shipping partners
  • Technology service providers
  • Analytics and performance tools
  • Legal or regulatory authorities where required by law

Such third parties are expected to handle your information securely and only for authorized purposes.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Maintain transaction records
  • Comply with tax, accounting, and legal obligations
  • Prevent fraud and resolve disputes

When personal data is no longer required, we take reasonable steps to securely delete or anonymize it.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Pinrobe is not responsible for the privacy practices, content, or security of such third-party websites. We encourage users to review the privacy policies of external websites before sharing personal information.

11. Changes to This Privacy Policy

Pinrobe reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting the updated Privacy Policy on this website. Continued use of the website after such changes constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us:

Pinrobe, a partnership firm formed under the laws of India
Registered Office: SHOP NO.16, AT FIRST FLOOR, SITUATED AT CSC, G-8 AREA, RAJOURI GARDEN, HARI NAGAR, NEAR VATIKA APPT, NEW DELHI-110027
Email: social@pinrobe.com
Phone: +91 8700023615

We aim to respond to privacy-related requests within 7–15 business days.